Customer Services Advisor

  • Location: Reading
  • Salary: £20,000
  • Type: Permanent
  • Start Date: August 29 2022
  • Ref Number: 29091603

Key Responsibility:

To ensure that the customer receives exemplary and speedy service to their enquiries, whether by telephone, e-mail or social media.


Main Responsibilities:

  • Diligently answering the telephone to customer orders and enquiries, keeping wait times for callers under control.
  • Answering telephone customers in a courteous but firm way; dealing calmly with any upset customer and following company procedures.
  • Following company procedures, distance selling regulations and other consumer laws when dealing with customer issues.
  • Answering e-mails and other social media queries in a courteous and prompt manner.
  • Anticipate issues eg missed deadlines, being pro-active in contacting customers.
  • Develop an understanding of watches and jewellery.
  • Any other duties as reasonably requested.

 

Knowledge Skills and Qualities:

  • Experience of dealing with customers.
  • Have a confident telephone manner, which is sympathetic to customer issues but firm in dealing with them.
  • Calm under pressure and be able to deal with conflict situations when required.
  • Capable of clear and concise explanations to customers verbally and in writing.
  • High level of competence and experience of using computer systems.
  • Excellent verbal and written English communication skills.
  • Reliability in attendance and punctuality is essential to maintain high levels of customer service in this small team.
  • Self-motivated with a desire to pro-actively resolve issues. 
  • Positive attitude with a sense of humour.
  • Able to prioritise and plan own workload when dealing with telephones, e-mails and other work.
  • Knowledge of consumer legislation highly beneficial.
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