Retail Assistant

Responsibilities

· Smile and make eye contact with every guest.

· Call out to guests to encourage them to the counter to preview their photo.

· Confidently build up a rapport with your guests by asking them about their day and actively listening to their responses.

· Build rapport with the guests in an enthusiastic and confident way.

· Show the guest their photo and make a positive comment.

· Explain the pricing options to the guest and seek opportunities to upsell/downsell items to theguest.

· Confidently close the sale.

· Efficiently complete the sale and clearly explain to the guest where they can collect their photo.

· Always say thank you and a friendly goodbye leaving your guest with a positive lastingimpression.

Team Behaviours

· Actively engage and participate in daily briefs and team events.

· Treat every member of your team with respect.

· Treat every guest as a Mystery Shopper following the eight steps and establish the Picsolvesales script.

· Be accountable for your results.

· Demonstrate a flexible approach using initiative during quiet periods (clean counters, replenish

· folders etc.) whilst remembering the guest must come before any operational duties.

· Maintain the highest visual standards at your unit at all times.

· Ensure your unit is appropriately stocked with the required stock and media available to deliverthe targeted sales.

· Assist colleagues by recognising when your support is needed in order to achieve team targets.

· Take responsibility for the till you are assigned to, reporting voids/refunds accurately.

· You will be required to adapt your role from salesperson to photographer according to the needsof the business.

· Maintain good communication with line managers and Team Leaders.

Expectations

· Maintain a smart appearance with a name badge adhering to the site uniform guidelines.

· Arrive at given time for work every day in time for your daily brief and sign in and out accurately.

· Report any system or ride downtime issues to a Team Leader or Manager as soon as possible.

· Follow site and company policies and procedures.

· Comply with site health and safety guidelines and report any concerns to management.

· You will be required to work longer or shorter hours than planned according to the needs of the

· business.

Qualifications & Experience

Prior experience in sales or customer service would be an advantage but is by no means essential.

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