Service Architect

Takes a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.
Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
Production of a Service Model to support Operational teams in the delivery of IT services
Works closely with Project Management to lead on service elements of delivery to enable the transition the service into live production.
Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope.
Champions service management and associated processes and procedures within DCC, operating within the ITIL frameworks and compliant with ISO2000
To produce or update the customer specific contractual agreement (Service Level Agreement) and gain sign off from the customer.

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