Service Architect

  • Location: Liverpool
  • Salary: 55000
  • Type: Permanent
  • Start Date: June 10 2024
  • Ref Number: 0211201702
  • Takes a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.
  • Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
  • Production of a Service Model to support Operational teams in the delivery of IT services
  • Works closely with Project Management to lead on service elements of delivery to enable the transition the service into live production.
  • Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
  • Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope.
  • Champions service management and associated processes and procedures within DCC, operating within the ITIL frameworks and compliant with ISO2000
  • To produce or update the customer specific contractual agreement (Service Level Agreement) and gain sign off from the customer.